Join us for a practical and informative training session designed to help arts, culture, heritage and tourism organisations create more accessible and inclusive experiences for everyone.
Combining presentations, interactive activities and discussion, this session will explore some of the barriers that disabled people, their families, carers and friends may face when accessing attractions, events, activities, goods and services.
Participants will learn about practical quick wins and low-cost solutions that can help overcome these barriers and improve the visitor experience for more people.
A warm welcome is often the first step in creating an inclusive experience. The workshop will explore how positive attitudes, inclusive communication and good customer service can help visitors feel valued, respected and confident from the moment they engage with your organisation.
The training will also cover the information organisations can provide to help people decide whether a venue, activity or event is suitable for their requirements, enabling visitors to plan with confidence before they arrive.
There will be opportunities to share what has worked well within your organisation, discuss areas for improvement, and learn from the experiences of others. Attendees will also be signposted to trusted resources, toolkits and guidance to support ongoing accessibility improvements. Whether you are just starting your accessibility journey or looking to build on existing good practice, this workshop will provide practical ideas, useful tools and increased confidence to help make your organisation or business welcoming, accessible and inclusive for more visitors.
Details
Date: 5 November Time: 2pm- 4.30pm Location: The Wenlock Room, Guildhall, Frankwell, Shrewsbury, SY3 8HQ
Parking: Pay and Display at Frankwell Car Park, including Blue Badge Parking.
Tickets: Tickets are free, but places are limited and must be booked in advance. A maximum of two places can be booked per organisation. Tickets will be issued on a first come first served basis. Booking a place does not guarantee a ticket. You will be advised if you have secured a ticket.
Access: The venue is wheelchair accessible, and an accessible toilet is available on site. If you have any accessibility requirements or questions, please contact Paul Gossage at Paul.gossage@shropshire.gov.uk, who will be happy to assist.
About the presenters
Sarah-Jane Lamb
Sarah-Jane Lamb is an access consultant, author, model, public speaker and founder of Accessible Places UK. Using her lived experience of disability, she helps organisations create welcoming, accessible and inclusive experiences for disabled people, their families and carers.
Angela Martin
Angela Martin is co director of Accessible Herefordshire CIC providing free information and signposting for local residents and visitors and paid access audits, access statements and consultancy to local businesses and organisations. She is based in Clun.
